798c Software Update Go Bad ....... Help

Anything Related to the Humminbird 11xx, 9xx, 8xx, 7xx also known as CORE series Units
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Stuart A
Posts: 3
Joined: Sat Sep 27, 2014 8:57 pm

798c Software Update Go Bad ....... Help

Post by Stuart A » Sun Sep 28, 2014 5:39 am

Hello.
I tried to update my 798c to its latest software version by cable on PC .
I have done updates before with no problems. (it is a 2008 model)
Today ,halfe way through the reprogram it stopped and the unit screen displayed Programe Failure...
the unit now has a function test screen displayed that can not be cleared and the unit will not operate.
The test screen remains if turned off then on again.
The screen reads.

MATRIX SERIES BOOT
VERSION
4.300 JUL 21 2008
0. KEYBOARD TEST
1. LCD FRAME TEST
2. COLOR PANEL TEST
3. TONE CHECK
4. BACKLIGHT TEST
6. A/D CHECK
9. PROGRAM
Z. RESET
Any ideas?? Thank You . Stuart

Humminbird_Greg
Posts: 4482
Joined: Tue Apr 17, 2007 6:26 pm
Location: Eufaula, AL.
Contact:

Re: 798c Software Update Go Bad ....... Help

Post by Humminbird_Greg » Mon Sep 29, 2014 11:04 am

You can try the number 9 option (PROGRAM) but if it won’t program your only option is to call the Humminbird Customer Resource Center folks and set up getting your 798 serviced. 1-800-633-1468
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com
I help because I can

Stuart A
Posts: 3
Joined: Sat Sep 27, 2014 8:57 pm

Re: 798c Software Update Go Bad ....... Help

Post by Stuart A » Tue Sep 30, 2014 3:44 am

Hi Greg.
Since posting I have taken the unit back to the dealer.
It has been sent to Humminbirds Australian agent BLA , so I hope they are able to fix it without the
need to send it back to the USA. Sorry forgot to mention I live Down Under....
I was told it may of got a voltage interuption , but I dont think so , yes I did try function 9 ,but it
stops halfe way through each time , might have a corrupt software ?????
Hopefully all goes well , will post outcome .
Again Thank You.
Stuart.

Humminbird_Greg
Posts: 4482
Joined: Tue Apr 17, 2007 6:26 pm
Location: Eufaula, AL.
Contact:

Re: 798c Software Update Go Bad ....... Help

Post by Humminbird_Greg » Tue Sep 30, 2014 8:58 am

All that is for sure is that either something interrupted the download or the file became corrupt somehow. Not enough of it loaded to get through the initial boot-up of the unit, so they may have to replace a memory chip to get it to except a program. Let us know how it turns out Stuart.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com
I help because I can

Stuart A
Posts: 3
Joined: Sat Sep 27, 2014 8:57 pm

Re: 798c Software Update Go Bad ....... Help

Post by Stuart A » Thu Oct 09, 2014 5:31 am

Ok I have got my unit back , now updated , so has new features and seems to have a better image ??? Great :D
But now the depth read out digit fluctuates wildly while bottom return remains constant , at times ???
:?
Any ideas?
Thank You.
Stuart.

Humminbird_Greg
Posts: 4482
Joined: Tue Apr 17, 2007 6:26 pm
Location: Eufaula, AL.
Contact:

Re: 798c Software Update Go Bad ....... Help

Post by Humminbird_Greg » Thu Oct 09, 2014 9:05 am

Try adjusting the Surface Clutter menu to a higher numerical setting.
Setting the Water Type to Salt (deep) may also help.
Greg Walters at Humminbird
gwalters@johnsonoutdoors.com
I help because I can

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